Cancellation Policy

At Warm Nest, we understand that plans can change. If you need to cancel an order, we’ll do our best to help — quickly and fairly.

⏳ 1. Cancellation Window

You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped.

Once an order is processed or dispatched, it can no longer be canceled. In such cases, you may refer to our [Refund Policy] to request a return after delivery.

📩 2. How to Request a Cancellation

To cancel an order, please email us at:

📧 Email: [email protected]
Subject line: Cancellation Request + Order Number

Please include:

  • Your full name

  • Order number

  • Reason for cancellation (optional)

We will respond within 24 hours to confirm whether the order is eligible for cancellation.

💳 3. Refund for Canceled Orders

If your cancellation request is approved:

  • A full refund will be issued to your original payment method (PayPal)

  • Refunds are typically processed within 2 business days

  • You will receive a confirmation email once the refund is completed

If your order is already shipped, we will be unable to cancel, but you may still initiate a return.

🛍️ 4. Accidental or Duplicate Orders

If you placed an order by mistake or submitted a duplicate, please contact us immediately. We will cancel any unintended duplicate that is still within the cancellation window.

⚠️ 5. Non-Cancellable Items

The following items cannot be canceled once the order is confirmed:

  • Items marked as “Final Sale”

  • Orders already shipped

  • Custom or special edition items (if applicable)

📞 6. Need Help?

If you’re unsure whether your order qualifies for cancellation or have other concerns, please reach out:

📧 Email: [email protected]
🕒 Business Hours: Monday – Friday, 8:00 AM – 6:00 PM EST

Thank you for shopping with Warm Nest.
We’re committed to making your experience smooth and flexible — from start to finish.